TED Talk: Dr. Mallak on Systems, Energy, & Food
Culture1. Bronson Has Designs on Culture Change (Health Design)
2. Diagnosing Culture in Health-Care Organizations Using Critical Incidents. (International Journal of Health Care Quality Assurance) 3. Culture, the Built Environment and Healthcare Organizational Performance (Managing Service Quality) 4. Understand and Changing your Organization's Culture (Industrial Management) 5. Measuring Resilience in Health-Care Provider Organizations (Health Manpower Management) 6. Measuring "Customer-Centeredness": A Case Study in Healthcare (Industrial Engineering Research Conference Proceedings) 7. Development and Application of the Desired Culture Analysis Tool (American Soceity for Engineering Management Conference Proceedings) |
Empathic Design
1. A Tale of Two Ethnographic Cases. To be presented at the ASEM International Annual Conference, Coeur d'Alene, Idaho, October, 2018. An in-depth treatment of the Ethnographic Innovator and Ethnographic Disruptor cases (Microsoft Xbox and Samsung TVs). Available late October 2018.
2. Using Empathic Design to Transform R&D. Presented at QUIS 12 in Ithaca, NY (2011). Fundamentals of Empathic Design. Tracks closely with Module 1 of our Essentials of Gathering Insights training. 3. Mallak, L.A. (2013). What You Need to Know About Empathic Design. Presented to Industrial Engineering Solutions Conference, (IIE ’13), San Juan, PR. Presentation only. 4. Leonard, D. & Rayport, J.F. Spark Innovation Through Empathic Design. Harvard Business Review , Nov.-Dec. 1997, pp. 103-113. A classic article showcasing five types of ethnographic information with examples. 5. Madsbjerg, C. & Rasmussen, M.B. An Anthropologist Walks into a Bar. Harvard Business Review, March, 2014, pp. 2-10. A modern take on corporate ethnography with a focus on phenomenology (sensemaking and the experience of living with certain disease conditions, emotional side of design). 6. Madsbjerg, C. & Rasmussen, M.B. (2014). The Moment of Clarity. Boston: Harvard Business Review Press. The book where the "Anthropologist Walks into a Bar" article was drawn from. This book provides more context and examples for studying phenomenology in practical settings. 7. Kotter, J. P. (1996). Leading Change. Boston: Harvard Business School Press. A classic book on change management and the basis for the Harvard simulation on Change Management. |
Resilience
Resilience is the ability of an organization or individual to effectively design and implement positive adaptive behaviors matched to the immediate situation, while enduring minimal stress. Today's organizations must deal with many issues of local and global change, increasing stakeholder expectations, meeting customer needs, and capturing opportunities to continue to be competitive in today's market. Individuals and organizations that can act effectively to serve these needs are critical to the organization's success.
Inspired by work in actual fire fighting and hospital emergency rooms, the resilience assessment has been adapted for use in many modern industrial settings. Your employees can complete the assessment in 10-15 minutes. Results can be reported for specified work groups, divisions, and the entire organization. EMRL associates work with your people to develop and implement action plans to improve the resilience of the organization and the workforce.
Access the Workplace Resilience Instrument (WRI).
What can Resilience Assessment accomplish in your organization?
Inspired by work in actual fire fighting and hospital emergency rooms, the resilience assessment has been adapted for use in many modern industrial settings. Your employees can complete the assessment in 10-15 minutes. Results can be reported for specified work groups, divisions, and the entire organization. EMRL associates work with your people to develop and implement action plans to improve the resilience of the organization and the workforce.
Access the Workplace Resilience Instrument (WRI).
What can Resilience Assessment accomplish in your organization?
- Crisis Mitigation What would normally emerge as crises can be detected and acted upon before they cause damage to your customers, your employees, or other critical stakeholders.
- Workplace Safety Resilient individuals know what actions to take and have access to resources to get the job done. Quick, effective action can avert potential accidents.
- Customer Satisfaction and Job Satisfaction Employees who have true power and drive to act, especially in tense situations, and who take effective actions will have greater pride and satisfaction in their jobs. Customers will experience these resilient behaviors as marks of quality.
Works on REsilience
Mallak, L.A. & Yildiz, M. (2016). The Development of a Workplace Resilience Instrument. WORK: A Journal of Prevention, Assessment and Rehabilitation, 54(2), 241-253.
Mallak, L. A. (1998). Measuring Resilience in Health Care Provider Organizations. Health Manpower Management, 24(4), 148-152.
Mallak, L. A. (1999). Toward a Theory of Organizational Resilience. Proceedings of the Portland International Conference on Management of Engineering and Technology (PICMET) 1999, p. 223 (full paper on CD-ROM).
Mallak, L. A. (1998). Resilience in the Healthcare Industry. Proceedings of the Industrial Engineering Solutions ’98 Conference, (published on CD-ROM) Banff, Alberta.
Mallak, L. A. (1997). How to Build a Resilient Organization. Proceedings of the Industrial Engineering Solutions 1997 Conference, pp. 170-177, Miami, May 1997.
Mallak, L. A. (1997). Scales for Measuring Resilience in Organizations. In Advances in Industrial Engineering Applications and Practice I, J. Chen & A. Mital (Eds.), 583-587.
Mallak, L. A. (1998). Measuring Resilience in Health Care Provider Organizations. Health Manpower Management, 24(4), 148-152.
Mallak, L. A. (1999). Toward a Theory of Organizational Resilience. Proceedings of the Portland International Conference on Management of Engineering and Technology (PICMET) 1999, p. 223 (full paper on CD-ROM).
Mallak, L. A. (1998). Resilience in the Healthcare Industry. Proceedings of the Industrial Engineering Solutions ’98 Conference, (published on CD-ROM) Banff, Alberta.
Mallak, L. A. (1997). How to Build a Resilient Organization. Proceedings of the Industrial Engineering Solutions 1997 Conference, pp. 170-177, Miami, May 1997.
Mallak, L. A. (1997). Scales for Measuring Resilience in Organizations. In Advances in Industrial Engineering Applications and Practice I, J. Chen & A. Mital (Eds.), 583-587.
